Frequently Asked Questions
Do You Ship Worldwide?
Yes, we do! Everything the studio offers is available for purchase worldwide excluding Germany (so sorry!). All original works are delivered by our trusted shipping partners.
Shipping Times?
Original works take 2-4 weeks to prepare for shipment to make sure everything is absolutely perfect!
We strive to ship orders as quickly as possible but please note that on occasion, there may be delays in dispatching if artwork is going viral. My team is small and very hardworking and are doing everything they can to make sure you get your artwork as soon as possible. Once dispatched, an automated email is delivered to the email you provided at the checkout. You will have access to tracking information that provides you updates when they occur.
Can I Add a Request at Checkout?
Many lovely collectors ask for special things at the checkout, such as signatures, extras and handwritten notes from me. While this is wonderful and I would love to do so, I am simply no longer packaging prints personally in order to spend more time creating art and content for you to enjoy!
Requests will be noted, but cannot be guaranteed. This does not include requests to speed up dispatching times as we do not jump people ahead of the rest. Fairness always!
Can I Change Something In My Order?
Due to the nature of our packaging process, we are unable to make an exchange of products after checkout, so be sure to choose your perfect piece with care! A change of shipping address cannot be guaranteed after 24 hours the purchase has been made.
What Is The Best Way To Contact You?
If you have a query about your purchase, please be sure to submit a form through the Contact Us page. receive hundreds of DMs daily and if you are following up there, it is likely it may be missed. The contact page is to keep everything nice and simple for me and my team, so we can get back to you as soon as possible.
Please only use the contact page and not any email address you may find on this website or social media. Otherwise, we are unable to guarantee a response.
Will I Get A Certificate Of Authenticity?
To preserve the integrity of works that rise in value over time, originals arrive with a certificate of authenticity.
Can I Commission a Custom Piece?
You sure can! Whether you’re wanting a portrait of a family member, would like to memorialize a special person or bring to life a loved one from an old photograph, feel free to email me at info@pjcoxart.com, briefly explaining what you’d like to achieve and together, we can make it happen.
Where Can I Find My Order Confirmation?
Your order confirmation and invoice are delivered to your inbox automatically after purchase. If you cannot find it in your primary inbox, it may have ended up in your spam folder.
Paper invoices are rolled with a sticker on top of protected prints are for our processing records. Sometimes collectors can tear the invoice during the unboxing process, but not to worry! You have a digital invoice in your order confirmation for your recording convenience.
Art For A Cause - Charity Work
We would be honored to work with your charity event! Please email us through the contact page or pop a message to info@pjcoxart.com. Within your pitch, please include the aim of the organization and the selected event with deadlines for artwork completion, delivery and showcase day. We will get in touch with you as soon as possible to arrange a Zoom meeting and dive into the details! Please note that a shipment fee for the artwork will be required.
Brand Collaborations
Visit our Contact Us page or email the studio at info@pjcoxart.com for more information. Please include deadlines and if the company you represent would like to purchase full or partial rights to the work upon completion.